Refund policy

Refund policy – TrimCity

We take care packing every order, but now and then something goes wrong. Here's how we handle it.

Start by calling us at (212) 279-7400 for a return authorization — please don't ship anything back until we've approved it.

Returns and exchanges are accepted within 30 days of the invoice date. Please read this whole policy before sending anything back — by filing a claim, you're agreeing to these terms.

Send returns to:
TrimCity — Web Returns
225 W 36th St, New York, NY 10018

How returns work

- Pack items carefully and use a carrier with tracking so you have proof of delivery.

- We need the original item back in our hands first.

- Once received, we'll issue your credit within 7–14 days and email you when it's done.

- Original shipping & handling isn't refundable.

- We're not liable for return packages lost or damaged on the way to us.

Damaged or defective items

Tell us right away and we'll replace the item. Replacement requests can't be honored more than 15 days after the invoice date.

Something missing from your box?

Before calling, please:

- Dig through all the packing material — small items shift around in transit.

- Make sure the item isn't on backorder.

- Then report it within 5 business days of delivery so we can send the missing piece.

Items we can't take back

- Anything cut to size (trims, ribbons, elastics, zippers, chains, …)

- Special orders

- Opened packages (Rit dye, rhinestones, notions, …)

- Used items

- Thread, rhinestones, flower pins, and brooches