Shipping policy

Shipping policy – TrimCity

We ship worldwide and welcome international customers — feel free to enter your shipping details in your own language.

For international orders, we suggest UPS, DHL, or FedEx instead of USPS. Many shoppers pick USPS international because it's cheaper, but it comes with real risks:

- About 3–5% of packages get sent back, sometimes for no clear reason even when the address is correct.

- Service to some countries gets paused without warning.

- USPS won't cover items that are lost or damaged.

- If this happens, USPS won't refund the postage — we'll have to charge shipping again to resend your order, and we can only credit the merchandise, not the shipping cost.

Heads-up on customs: every international order outside Canada may be hit with local duties, taxes, and customs fees. Those are on you, not us — they can add up, so check with your local customs office before ordering.

Delivery times are estimates and vary by destination.

Questions about shipping? Call (212) 279-7400, Mon–Fri 9am–5pm, or stop by 225 W 36th St, New York, NY 10018.